General FAQs
How is data destroyed?
We utilize certified physical destruction methods, including shredding and degaussing, to ensure total data erasure and compliance with UK GDPR standards.
What equipment is accepted?
We accept all IT assets, from desktop computers and laptops to servers and networking hardware, provided they are in a condition suitable for refurbishment or secure disposal.
How is asset tracking handled?
Our team performs a full asset audit and tracking process, providing a detailed report of every unit collected and its final disposition status.
Is there a recovery guarantee?
Yes, we specialize in equipment value recovery. Our refurbishment process ensures that high-value assets are restored to a premium condition for resale.
What is the turnaround time?
Turnaround times vary based on the volume and type of equipment. We provide a professional quotation that includes a realistic timeline for your specific collection.
Logistics & Collection
How do I request a collection quote?
Simply fill out our online collection form with your company details, equipment types, and quantities. Our team will review your request and provide a professional, transparent quote within 24 hours.
What are the collection service hours?
We provide flexible collection windows to accommodate your business schedule. Our team is available for scheduled pickups during business hours, typically Monday to Friday, and weekends upon request.
Do you offer home or office pickups?
Yes, we offer dedicated collection services for both corporate and residential locations. We handle all equipment securely from your premises to our certified refurbishment facility.
How is equipment transported?
We utilize specialized, climate-controlled transport for sensitive hardware. Our logistics team ensures that all equipment is handled with extreme care and protected against physical damage during transit.
What documentation is required?
For asset tracking and reporting, we require a signed inventory list and a valid company invoice. This documentation is essential for our secure disposal and value recovery processes.